Betteridge would say “no”. I would say “maybe”. However you feel about swimlanes, I believe they can be used for good in spite of the Prioritisation Problem.
Working out what to build next with the tried-and-tested quantitative method of RICE Prioritisation with Aha! Product Management scoring.
Imagine never fixing that bug, never releasing that feature and never improving your onboarding experience — all you have to do is prioritise!
Sometimes you want more than plaintext in your field descriptions. Here’s a JS snippet that allows HTML (and multiple lines!) in your field descriptions.
So you have an idea and you think it’s worth a million dollars? I think it’s barely worth the paper it’s written on and here’s why.
ZenDesk is becoming the de facto support system but it doesn’t handle departments as obviously as other solutions — this is the missing guide.