Betteridge would say “no”. I would say “maybe”. However you feel about swimlanes, I believe they can be used for good in spite of the Prioritisation Problem.
RICE scoring in Aha! for prioritisation
Working out what to build next with the tried-and-tested quantitative method of RICE Prioritisation with Aha! Product Management scoring.
How to prioritise your way out of releasing anything
Imagine never fixing that bug, never releasing that feature and never improving your onboarding experience — all you have to do is prioritise!
HTML in Zendesk field descriptions
Sometimes you want more than plaintext in your field descriptions. Here’s a JS snippet that allows HTML (and multiple lines!) in your field descriptions.
Your next-big-thing idea is worthless
So you have an idea and you think it’s worth a million dollars? I think it’s barely worth the paper it’s written on and here’s why.
How to add Departments in ZenDesk
ZenDesk is becoming the de facto support system but it doesn’t handle departments as obviously as other solutions — this is the missing guide.
Hello there!
My name’s Rich. I help companies make exceptional products.